legal

Privacy Policy

Last Updated: April 29, 2026
Introduction
Code Zero Group Pty Ltd (ACN 695885 753) ("Code Zero", "we", "us","our") is committed to protecting the privacy of individuals whointeract with our website and services. This Privacy Policy explains how we collect, use, store, disclose, and otherwise handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

This policy applies to:
  • visitors to our website atcodezero.com.au
  • individuals who contact us through our website contact form or by email
  • subscribers to ournewsletter or other communications
  • clients and prospective clients whose personal information we handle in the course of providing services
By using our website or engaging our services, you agree to the collection and use of your personal information in accordance with this policy.
INFORMATION WE COLLECT
1. Website visitors and enquiries
When you submit an enquiry throughour website contact form, we collect:
  • your name
  • our email address
  • your company name (if provided)
  • your phone number (if provided)
  • the content of your message or enquiry
2. Tracking and Analytics
When you visit our website, we and our third-party service providers automatically collect certain technical information, including:
  • your IP address and general location
  • browser type and version
  • pages visited and time spent on those pages
  • referring website or search terms
  • device type and operating system
This information is collected through tools including HubSpot and Google Analytics, and is used to understand how visitors use our website and to improve our services. This data is collected via cookies and similar tracking technologies. You may adjust your browser settings to refuse cookies, though some functionality may be affected.
CLIENT ENGAGEMENTS
In the course of providing services to clients, we may handle personal information relating to the client's business, team members, customers, or other individuals. This may include names, contact details, and business information provided by the client or collected through systems we configure or manage on the client's behalf.
HOW WE COLLECT PERSONAL INFORMATION
We collect and use personal information for the following purposes:
  • to respond to your enquiries and communications to provide, manage, and improveour services
  • to send you information about our services where you have requested this or where we have a legitimate interest in doing so
  • to understand how our website is used and to improve its performance
  • to comply with our legal obligations to manage our client relationships
We will not use your personal information for purposes that are unrelated to the above without your consent, unless required or permitted by law.
DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to third-party service providers who assist us in operating our business. These providers are required to handle personal information in accordance with applicable privacy laws. Our current third-party providers who may receive personal information include:

HubSpot, Inc. We use HubSpot as our customer relationship management (CRM) platform. Contact form submissions and related communications are stored in HubSpot. HubSpot stores data in Australia and the United States. HubSpot's privacy policy is available at hubspot.com/privacy-policy. 

‍Google LLC. We use Google Analytics to analyse website traffic. Google may collect and process data in the United States and other countries. Google's privacy policy is available at policies.google.com/privacy.
Overseas disclosure
Some of our third-party service providers store or process data outside Australia, including in the United States. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that the recipient handles the information in a manner consistent with the APPs. By using our website, you consent to the disclosure of your personal information to overseas recipients in the circumstances described in this policy.
OtHER disclosures
We may also disclose personal information:
  • where required or authorised by law
  • to protect the rights, property, or safety of Code Zero, our clients, or others
  • in connection with a sale or transfer of our business or assets, subject to appropriate confidentiality obligations
STORAGE AND SECURITY OF PERSONAL INFORMATION
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:
  • using reputable third-party platforms with appropriate security certifications
  • limiting access to personal inforamtion to those who need it to perform their role
  • using secure communication protocols where practicable
No method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of personal information. 

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.
PerSONAL INFORMATION HANDLED ON BEHALF OF CLIENTS
Where we handle personal information in the course of providing services to a client — including configuring, building, or managing systems that contain personal information —we do so as a service provider acting on the client's behalf.

In these circumstances:
  • we handle such information only for the purposes of providing the agreed services
  • we do not use client data for our own purposes or disclose it to third parties except as necessary to deliver the services
  • we take reasonable steps to protect the security and integrity of the information
  • we will notify the client promptly if we become aware of any unauthorised access or disclosure
Clients are responsible for ensuring that any personal information they provide to us has been collected and may be disclosed in accordance with applicable privacy laws. Where a formal services agreement is in place, the terms of that agreement govern our data handling obligations. Where no formal agreement exists, we handle client datain accordance with this policy and applicable law.
COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to improve user experience and analyse website traffic. Cookies are small text files stored on your device when you visit a website. 

We use the following types of cookies:
  • Strictly necessary cookies: required for the website to function and cannot be disabled.
  • Analytics cookies: used to understand how visitors interact with the website (via Google Analytics and HubSpot).
  • Marketing cookies: used to track visitors across websites for the purposes of displaying relevant advertising (via HubSpot).
You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our website. By continuing to use our website without adjusting your cookie settings, you consent to our use of cookies as described in this policy.
ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, or incomplete. 

To make an access or correction request, please contact us using the details below.

We will respond to your request within a reasonable time. In some circumstances, we may decline to provide access or make a correction where permitted by law, and we will explain our reasons in writing. 

We do not charge a fee for making an access request, but we may charge a reasonable fee to cover our costs in providing access where the request is complex or requires significant resources.
PRIVACY COMPLAINTS
If you believe we have handled your personal information in a way that does not comply with the APPs or this policy, you may make a complaint by contacting us using the details below. 

We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact Us
For privacy enquiries, access or correction requests, or complaints, please contact:

Code Zero Group Pty Ltd
ACN: 695 885 753

privacy@codezero.com.au
www.codezero.com.au

We will respond to your enquiry within five business days.
UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations.

The current version of this policy will always be available on our website. We encourage you to review this policy periodically. Material changes to this policy will be notified on our website.

Your continued use of our website or services following any update constitutes your acceptance of the revised policy.
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© 2025 POWERED BY CODE ZERO
Code Zero is committed to the belief that business can be a positive force — for the people we work with, the communities around us, and the planet. We work with organisations that share that belief, and we hold ourselves to the same standard.

Code Zero respectfully acknowledges the Wurundjeri people of the Kulin nation, the traditional custodians of the land on which we work. We recognise their continuing connection to land, water, and community, and pay our respect to Elders past, present, and emerging.

ABN: 63 695 885 753